Privacy Policy

Data Controller: Sportiva

Address: Jalan Stadium 22, 40000 Shah Alam, Selangor, Malaysia

Email: [email protected]

Phone: +60 3-5519 7642

Sportiva provides recreational sport preparation education and coaching programmes in Shah Alam, Selangor. We operate in accordance with Malaysian data protection requirements under the Personal Data Protection Act 2010 (PDPA 2010).

We collect the following personal information when you interact with our website or register for a programme:

• Name — to identify you and personalise communication
• Email address — for programme confirmation, session updates, and correspondence
• Phone number — for scheduling and direct contact regarding your sessions (optional)
• Programme preferences — which sport and programme format you're interested in
• Website usage data — pages visited, time on site, browser type, collected via cookies and analytics tools

We collect information only through our contact form, direct email or phone communication, and website cookies. We do not collect sensitive personal data.

Data Retention: Contact enquiry data is held for up to 24 months. Participant registration data for active members is retained for the duration of membership plus 12 months. You may request deletion at any time.

We use the information we collect for the following purposes:

• Responding to your enquiries and confirming programme registrations
• Communicating session schedules, venue details, and programme updates
• Sending take-home materials and session references
• Improving our website and session content based on usage data
• Complying with applicable Malaysian legal obligations

We do not use your data for automated decision-making or profiling. We do not sell your personal information to third parties.

Legal Basis: Processing is based on your consent (provided when submitting our contact form or registering for a session), on contractual necessity (to deliver services you've enrolled in), and on our legitimate interest in improving the quality of our programmes.

We may share your personal data with the following categories of third parties where necessary:

• Analytics providers — we may use services such as Google Analytics to understand website usage patterns. These services may set cookies on your device.
• Email communication tools — to send session confirmations and updates.
• Payment processors — if you pay online for a programme, your payment details are handled by the payment provider. We do not store card information.

We do not share your data with advertisers, data brokers, or any party unrelated to delivering our services.

We take reasonable steps to protect your personal information:

• Our website uses HTTPS encryption for all data in transit
• Access to participant data is limited to Sportiva team members who need it to deliver sessions
• We review our data handling practices periodically
• In the event of a data breach affecting your personal information, we will notify you in accordance with the requirements of the PDPA 2010

We use cookies on our website to improve your experience. Cookies we may use include:

• Essential cookies — required for the site to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — to remember your cookie consent choice

You can manage your cookie preferences at any time via our Cookie Policy page.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — request that we update or correct inaccurate information
• Right to withdraw consent — withdraw your consent to processing at any time
• Right to limit processing — request that we restrict how we use your data
• Right to complain — lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

For significant changes, we will notify registered participants directly by email.

For any questions or concerns about this policy or how we handle your data:

Email: [email protected]

Phone: +60 3-5519 7642

Address: Jalan Stadium 22, 40000 Shah Alam, Selangor, Malaysia